Visa 13.8 — Original Credit Transaction Not Accepted

What it means

An original credit (refund) transaction sent to the cardholder's account was not accepted or processed correctly.

Common causes

• Credit posted to wrong account or card
• Credit amount or format rejected by issuer
• Merchant refund failed in processing system

Evidence that helps you win

• Proof of credit submission with reference number
• Processor confirmation of successful credit transaction
• Matching refund amount to original purchase
• Communication with customer about credit timing