Visa 13.5 — Misrepresentation

What it means

The cardholder claims the merchant misrepresented the terms, nature, or outcome of the purchase.

Common causes

• Marketing claims the customer says were false
• Hidden fees or terms not clearly disclosed
• Service outcome differed from what was promised

Evidence that helps you win

• Checkout terms, policies, and disclosures accepted by customer
• Marketing copy archived as shown at purchase time
• Communication setting accurate expectations
• Proof service or product matched stated terms