Visa 13.7 — Cancelled Merchandise/Services

What it means

The cardholder cancelled an order before fulfillment but was still charged, or cancellation was not honored.

Common causes

• Order shipped after customer requested cancellation
• Cancellation window policy dispute
• Pre-order or custom item charged after cancellation request

Evidence that helps you win

• Cancellation policy shown at checkout
• Timestamp proving order was fulfilled before cancellation request
• Proof cancellation was accepted and refund issued if applicable
• Customer agreement to custom or made-to-order terms