Visa 12.6 — Duplicate Processing/Paid by Other Means

What it means

The cardholder was charged more than once for the same purchase, or paid by another method and still charged on the card.

Common causes

• Accidental double-click or duplicate checkout
• Retry logic creating a second charge
• Customer paid by cash or alternate card and was also card-charged

Evidence that helps you win

• Proof each charge corresponds to a separate valid order
• Refund issued for any erroneous duplicate
• Distinct authorization codes and order numbers per charge
• Customer communication confirming multiple intended purchases