Visa 12.5 — Incorrect Amount

What it means

The amount charged differs from the amount the cardholder agreed to or that was authorized.

Common causes

• Duplicate partial captures exceeding the order total
• Tip or surcharge added without cardholder consent
• Currency or decimal placement error

Evidence that helps you win

• Order invoice matching the captured amount
• Authorization amount equal to the settled amount
• Customer email receipt showing agreed total
• Refund or adjustment records if a correction was made