Mastercard 4855 — Goods or Services Not Provided

What it means

The cardholder claims they paid for goods or services that were never supplied or completed.

Common causes

• Shipment not delivered or lost in transit
• Service never performed or appointment missed
• Digital product access not granted

Evidence that helps you win

• Carrier tracking with proof of delivery
• Service completion records or appointment confirmation
• Digital download or login access logs
• Customer acknowledgment of receipt